Got in an accident? Ten Facts to Know Before Having Your Car Repaired

Got in an accident? Ten Facts to Know Before Having Your Car Repaired

1. In most states, there is no law requiring you to obtain more than one estimate or appraisal.

2. In most states, you have the right to go to the repair shop of your choice. Your insurance cannot require you to go to a particular shop. It’s your car. It’s your decision.

3. NEVER drive a car that could be unsafe because of damages.

4. Some insurance companies may want you to visit their drive-in claims center before having your car repaired. In most states, you can bring it to the auto body shop of your choice to have the car inspected by the insurance there instead of going to where they want you to go.

5. Your car is your second largest investment you’re likely to make. Preserve its value and your safety by having it repaired professionally.

6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you’re not sure why one estimate is different from another you’ve received, please ask us.

7. Choose a shop of your choice that has unibody equipment and certified technicians (by i-Car or ASE, for example).

8. Ask if the shop will be using genuine manfacturer (OEM) replacement parts.

9. Ask if the shop offers a repair warranty. FYI, insurance companies DO NOT guarantee the repairs (they only pay for the repairs). ONLY the auto body shop may offer the guarantee.

10. Let the shop of your choice help you negotiate your claim with the insurance company.

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